Privacy Policy

Effective Date: April 7, 2026  |  Last Updated: April 7, 2026

1. Introduction and Who We Are

Welcome to Wing Snob. We are a food service business operating in the United States, committed to protecting the privacy and personal information of every individual who interacts with our website, mobile platforms, and ordering services. We take our data protection responsibilities seriously and strive to be transparent about how your information is handled.

Throughout this Privacy Policy, the terms "Wing Snob," "we," "us," and "our" refer to the company operating the website located at snobwings.click. The term "you" or "your" refers to any visitor, customer, or user who accesses our website or uses our services.

Our contact details for all privacy-related matters are:

• Business Name: Wing Snob
• Email: [email protected]
• Website: snobwings.click

This Privacy Policy applies to all personal information we process in connection with our food ordering services, whether you interact with us online, by phone, or through any other channel linked to our platform.

2. Legal Framework and Applicable Law

As a business operating in the United States, our data collection, use, and privacy practices are governed by applicable federal and state laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq., which prohibits unfair or deceptive acts or practices in commerce, including privacy-related misrepresentations.
• The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), which grants specific rights to California residents regarding their personal information.
• The Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq., which governs the online collection of information from children under the age of 13.
• The CAN-SPAM Act and other applicable federal statutes governing electronic communications and marketing.
• Any applicable state-level privacy laws that may govern residents of specific U.S. states, including but not limited to Virginia's Consumer Data Protection Act (VCDPA), Colorado's Privacy Act (CPA), and Connecticut's Data Privacy Act (CTDPA).

We are committed to complying with all applicable privacy laws and regulations as they evolve over time. Where state-specific laws provide additional rights or protections, those are addressed in the relevant sections of this Policy.

3. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The following subsections outline these categories in detail.

3.1 Personal Identification Information

When you create an account, place a food order, or contact us, we may collect personal identification information, including:

• Full name
• Email address
• Phone number
• Delivery address and billing address
• Date of birth (where required for age verification)
• Username and password (stored in encrypted form)
• Profile picture (if voluntarily provided)

3.2 Financial and Payment Information

When you make a purchase through our platform, we collect information necessary to process your payment. This may include:

• Credit or debit card numbers (processed through secure, PCI-DSS-compliant third-party payment processors)
• Billing address associated with the payment method
• Transaction history and order records

Please note that we do not directly store full credit card numbers on our servers. Payment information is tokenized and processed by our certified payment service providers.

3.3 Order and Transaction Data

Each time you place a food order or interact with our menu, we record:

• Items ordered, quantities, and customizations
• Order timestamps and delivery preferences
• Order history and reorder patterns
• Special dietary notes or preferences you provide
• Loyalty rewards or promotional codes used

3.4 Device and Technical Information

When you visit our website, our servers and analytics tools automatically collect certain technical and device-level information, including:

• IP address and approximate geographic location derived from IP
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Referring URLs and exit pages
• Time zone settings
• Plug-in types and versions

3.5 Usage and Behavioral Data

We collect data about how you use and navigate our website and services, such as:

• Pages visited and time spent on each page
• Links clicked and buttons interacted with
• Search queries made within our platform
• Items added to or removed from your cart
• Frequency and timing of visits
• Scrolling behavior and engagement patterns

3.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. Please refer to our dedicated Cookie Policy section (Section 9) and our full Cookie Policy page for detailed information about the cookies we use and how to manage your preferences.

3.7 Communications Data

If you contact us by email, phone, or through our website's contact forms, we collect the content of those communications, including:

• Your name and contact details provided
• The subject and content of your message
• Records of any complaints, feedback, or support requests
• Email correspondence history

3.8 User-Generated Content

If you submit reviews, ratings, or comments about our food products or services, we collect the content of those submissions, along with the associated account details.

3.9 Information Collected from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you log in via Facebook, Google, or similar single sign-on services)
• Delivery partner platforms
• Analytics and advertising partners
• Fraud prevention and identity verification services

4. How We Use Your Information

We use the personal information we collect for a range of legitimate business purposes. We process your data only when we have a lawful basis for doing so, which may include your consent, contractual necessity, legal obligation, or our legitimate business interests.

4.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Creating and managing your account
• Communicating with you about your orders (confirmation, updates, delivery status)
• Handling refunds, cancellations, and returns
• Providing customer support and resolving disputes

4.2 Improving Our Products and Services

• Analyzing usage patterns to enhance the functionality and design of our website
• Understanding customer preferences to improve our menu offerings
• Conducting internal research, surveys, and quality assessments
• Testing new features and service enhancements

4.3 Marketing and Promotional Communications

• Sending you promotional emails, special offers, and news about Wing Snob (with your consent where required)
• Personalizing your experience and displaying relevant content or recommendations
• Running loyalty programs, contests, and promotional campaigns
• Retargeting advertising on third-party platforms based on your browsing behavior

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at [email protected].

4.4 Security and Fraud Prevention

• Detecting and preventing fraudulent transactions and unauthorized account access
• Monitoring for suspicious activity and security threats
• Verifying your identity when required
• Maintaining the integrity and security of our systems

4.5 Legal Compliance and Enforcement

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities and law enforcement agencies
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public

4.6 Analytics and Performance Measurement

• Using aggregated and anonymized data to measure the performance of our website and marketing campaigns
• Generating business intelligence and reporting for internal decision-making
• Benchmarking our services against industry standards

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are given access to personal information only as necessary to perform their designated functions and are contractually obligated to maintain confidentiality and security. Categories of service providers we work with include:

• Payment processors: To securely handle credit and debit card transactions
• Delivery and logistics partners: To fulfill and deliver your food orders
• Cloud hosting and IT infrastructure providers: To store and manage our data securely
• Email and communication platforms: To send order confirmations and marketing emails
• Analytics providers: Such as Google Analytics, to help us understand website usage
• Customer support tools: To manage and respond to your inquiries
• Marketing and advertising platforms: To manage and measure our digital advertising campaigns

5.2 Legal and Regulatory Disclosures

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other applicable agreements
• Protect the safety of any person from death or serious bodily injury
• Prevent fraud or address security or technical issues
• Protect the rights and property of Wing Snob

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you via email or a prominent notice on our website prior to such a transfer, and the successor will be required to honor the privacy commitments outlined in this Policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data with third parties for research, analytics, or marketing purposes. This data does not identify any individual and is not subject to this Privacy Policy.

5.5 With Your Consent

We may share your personal information with additional third parties when you have given us your explicit consent to do so.

6. Data Security

We implement a comprehensive set of technical and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using industry-standard encryption algorithms.
• Firewalls and Intrusion Detection: We employ network firewalls, intrusion detection systems, and regular vulnerability scanning.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, with role-based access controls enforced.
• Multi-Factor Authentication: Administrative access to our systems requires multi-factor authentication.

6.2 Organizational Safeguards

• Regular employee training on data protection and privacy best practices
• Data minimization policies to limit the collection and retention of personal information
• Vendor due diligence and contractual data protection obligations for all third-party processors
• Internal data breach response procedures and incident management protocols
• Regular security audits and risk assessments

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you believe your account has been compromised, please contact us immediately at [email protected].

7. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

7.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., where we are required to retain it by law).
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you are entitled to the following additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what categories of personal information we collect, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, visit our "Do Not Sell or Share My Personal Information" link on our website or contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to only what is necessary to perform the requested service.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not be denied goods or services, charged different prices, or provided a different quality of service as a result of exercising your privacy rights.

7.3 Rights for Residents of Other States

Residents of Virginia, Colorado, Connecticut, and other states that have enacted comprehensive privacy legislation may also have rights to access, correct, delete, and opt out of certain processing of their personal information. We honor these rights to the extent required by applicable law. Please contact us to exercise any such rights.

7.4 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us by:

• Emailing us at: [email protected]
• Visiting our website: snobwings.click

We will respond to your request within the timeframe required by applicable law (generally 45 days, with a possible extension of an additional 45 days where reasonably necessary). We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following general retention periods apply:

After the applicable retention period, personal information is securely deleted or anonymized. We periodically review our data retention practices to ensure they remain consistent with applicable legal requirements.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. The following is a brief overview of our cookie practices:

9.1 Types of Cookies We Use

• Essential Cookies: Strictly necessary for the website to function properly. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: These help us understand how visitors interact with our website by collecting anonymous data on pages visited, time spent, and errors encountered.
• Functional Cookies: These enable enhanced features such as remembering your preferences, saved cart items, and login details.
• Marketing and Advertising Cookies: These are used to deliver targeted advertisements and measure the effectiveness of our marketing campaigns.

9.2 Managing Your Cookie Preferences

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and your experience on our website. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance opt-out page or the Network Advertising Initiative opt-out page.

For full details on the cookies we use, their duration, and how to manage your preferences, please review our complete Cookie Policy.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from children under the age of 13, and our services are not directed at children.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. International Data Transfers

Wing Snob is a United States-based business, and our primary data processing activities take place within the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services and providing us with your personal information, you acknowledge and consent to the transfer of your data to the United States in accordance with this Privacy Policy.

We take appropriate safeguards to ensure that any international transfers of personal information are conducted in compliance with applicable laws. This includes using standard contractual clauses, data processing agreements, and other lawful transfer mechanisms where required.

If you are a resident of the European Union, European Economic Area, or United Kingdom, and have questions about the legal basis for international data transfers, please contact us at [email protected].

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Wing Snob. This Privacy Policy applies solely to information collected by Wing Snob through our own website and services.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We strongly encourage you to review the privacy policy of any third-party site or service you visit or use. Our inclusion of a link to a third-party site does not imply any endorsement of that site or its privacy practices.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they do not track your online activities. Currently, there is no universally accepted standard for how websites should respond to DNT signals.

At this time, our website does not alter its data collection and use practices in response to DNT signals. We will continue to monitor the development of DNT standards and may update our practices accordingly. For information about managing tracking technologies, please refer to Section 9 of this Policy.

14. California Privacy Rights — Shine the Light Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents who have an established business relationship with us to request information about any personal information we have shared with third parties for direct marketing purposes during the preceding calendar year.

If you are a California resident and wish to make such a request, please contact us at [email protected] with the subject line "California Shine the Light Request." We will respond within the timeframe required by California law.

15. Your Choices and Opt-Out Options

We respect your right to control how your personal information is used. The following options are available to you:

• Marketing Emails: You may unsubscribe from promotional emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us at [email protected]. Please note that you will continue to receive transactional emails (such as order confirmations) even after opting out of marketing communications.
• Push Notifications: If you have enabled push notifications through our website, you may disable them through your browser or device settings at any time.
• Cookies: You may manage your cookie preferences through your browser settings or our cookie consent tool. See Section 9 for more details.
• Account Deletion: You may request the deletion of your account and associated personal data by contacting us at [email protected].
• Interest-Based Advertising: You may opt out of interest-based advertising by visiting the opt-out tools provided by the Digital Advertising Alliance or Network Advertising Initiative (links provided in Section 9).

16. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

16.1 Contact Us Directly

Please send your complaint or privacy concern to:

• Email: [email protected]
• Subject Line: Privacy Complaint
• Website: snobwings.click

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If we require additional time, we will notify you with an explanation and estimated resolution date.

16.2 Regulatory Authorities

If you are not satisfied with our response, you may escalate your complaint to the relevant data protection or consumer protection authority:

• Federal Trade Commission (FTC): If you believe we have engaged in unfair or deceptive practices in violation of the FTC Act, you may file a complaint with the FTC at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may file complaints regarding CCPA/CPRA violations with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorney General: Residents of any U.S. state may file consumer protection complaints with their state's Attorney General office.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the technologies we use. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Send you an email notification (where we have your email address and where required by law)
• Display a prominent notice on our website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes to the extent permitted by applicable law.

18. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.