Refund Policy

Last Updated: April 7, 2026

1. Introduction

At Wing Snob, we are committed to delivering a high-quality food experience to every customer. We take pride in our products and stand behind their quality. However, we understand that there may be occasions where an order does not meet your expectations, arrives incorrectly, or experiences other issues that warrant a refund or correction.

This Refund Policy outlines the terms and conditions under which refunds, replacements, partial credits, and cancellations are handled. This policy applies to all orders placed through our website snobwings.click and any affiliated ordering platforms associated with Wing Snob. Our policy complies with applicable United States federal consumer protection laws, including guidelines established by the Federal Trade Commission (FTC) under the FTC Act.

2. Eligibility Conditions for Refunds

To be eligible for a refund, your situation must meet one or more of the following conditions:

• Wrong Order Delivered: You received items that are different from what you ordered. This includes incorrect flavors, sauces, proteins, or side items.
• Missing Items: One or more items listed in your order confirmation were not included in your delivery or pickup order.
• Food Quality Issues: The food you received was undercooked, overcooked, spoiled, or otherwise unfit for consumption at the time of delivery or pickup.
• Allergic or Dietary Concerns: You received food containing an ingredient that you specifically requested be excluded due to a documented food allergy or dietary restriction, and you communicated this clearly at the time of ordering.
• Order Not Delivered: Your delivery order was never received, and there is no confirmation of delivery by the driver or platform.
• Duplicate Charges: Your payment method was charged more than once for the same order due to a technical error.
• Technical Payment Error: A charge was applied to your account, but no order was processed or confirmed.

Refund requests that do not fall within the above categories will be reviewed on a case-by-case basis at the sole discretion of Wing Snob management.

3. Timeframes for Refund Requests

Submitting your refund request within the appropriate timeframe is essential to ensure we can investigate and resolve your concern effectively. The following timeframes apply:

Requests submitted after the applicable time window may not be eligible for a refund. We strongly encourage customers to inspect their orders upon receipt to ensure accuracy and quality.

4. Non-Refundable Items and Services

Certain items and circumstances are not eligible for refunds. These include, but are not limited to:

• Change of Mind: Orders are prepared fresh to order. Once your order has been confirmed and preparation has begun, we cannot issue a refund simply because you changed your mind or no longer want the order.
• Customization Requests: If you requested a specific customization (extra sauce, specific spice level, etc.) and the food was prepared exactly as requested, no refund will be issued if you later find the customization unsatisfactory.
• Partial Consumption: Refunds will not be granted for items that have been substantially consumed. If you believe there is a quality issue, please contact us before eating the food.
• Promotional or Discounted Items: Items purchased using promotional codes, limited-time offers, or deep discount pricing may not be eligible for cash refunds but may qualify for store credit at our discretion.
• Delivery Fees: Delivery fees are non-refundable unless the order was never delivered due to an error on our part or a failure by our delivery partner.
• Third-Party Platform Orders: Orders placed through third-party platforms (such as DoorDash, Uber Eats, Grubhub, etc.) are subject to those platforms' respective refund policies. Wing Snob is not responsible for refunds on orders not placed directly through snobwings.click.
• Service Fees and Tips: Any service fees or gratuities added at checkout are non-refundable.

5. How to Request a Refund — Step-by-Step

To initiate a refund request, please follow these steps carefully:

1. Step 1 — Document the Issue: Take clear photographs of the incorrect, missing, or quality-impaired food items. Photos should clearly show the product and any visible defects or discrepancies. This documentation will support your claim.
2. Step 2 — Locate Your Order Information: Have your order number, the date and time of your order, and your payment confirmation ready. This information can be found in your email confirmation or your account order history on snobwings.click.
3. Step 3 — Contact Us: Reach out to our customer support team via email at [email protected]. Include your order number, a description of the issue, and attach the photographs you captured in Step 1.
4. Step 4 — Review Process: Our customer support team will review your request within 1–3 business days. We may ask for additional information or clarification during this period. Please respond promptly to avoid delays.
5. Step 5 — Resolution: Once we have reviewed your request and determined eligibility, we will notify you of our decision via the email address associated with your account. If approved, we will process your refund, replacement, or store credit accordingly.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to appear in your account will depend on your original payment method. The following are estimated processing timelines:

Please note that Wing Snob initiates refunds promptly upon approval, but the actual time for funds to appear in your account is subject to your bank's or payment provider's processing schedule, which is outside of our control.

7. Partial Refunds

In certain circumstances, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may apply in the following situations:

• Only a portion of your order was incorrect or missing, and the remainder of the order was delivered accurately and in satisfactory condition.
• A quality issue affected only one item in a multi-item order.
• You consumed a significant portion of a food item before reporting a quality concern. In such cases, a partial credit may be issued at management's discretion.
• An order was partially fulfilled due to ingredient unavailability, and you were not notified in advance.

The amount of a partial refund will be calculated based on the proportional value of the affected items relative to your total order cost, minus any non-refundable fees.

8. Exchange and Replacement Policy

In many cases, Wing Snob may offer a replacement order or exchange rather than a monetary refund. Replacements are subject to the following conditions:

• Replacement orders are available for dine-in and pickup orders only, and must be picked up within a timeframe agreed upon by both parties.
• For delivery orders, a replacement may be offered if our delivery team can fulfill a new delivery within a reasonable timeframe on the same day.
• Replacement orders must be for the same item(s) as the original incorrect or quality-impaired order. Upgrades or substitutions are not permitted under the replacement policy.
• Wing Snob reserves the right to offer store credit in lieu of a replacement where a replacement is not logistically feasible.

9. Order Cancellation Policy

Because all Wing Snob food products are prepared fresh upon order confirmation, our cancellation window is very limited. Please review the following cancellation terms:

9.1 Online Orders

• Cancellations must be requested within 5 minutes of order placement, before food preparation begins.
• Once an order has entered the preparation stage, it cannot be cancelled and is not eligible for a refund based on cancellation alone.
• To cancel an order within the eligible window, contact us immediately by phone or email with your order number.

9.2 Catering or Large Group Orders

• Catering or large group orders (orders exceeding $150 in value) may be cancelled with a full refund if cancelled at least 48 hours before the scheduled pickup or delivery time.
• Cancellations made between 24–48 hours before the scheduled time will receive a 50% refund or full store credit.
• Cancellations made less than 24 hours before the scheduled time are not eligible for a refund, as ingredients and preparation resources will have already been allocated.

9.3 Scheduled Future Orders

If you have placed an order scheduled for a future date, cancellation is permitted up to 24 hours before the scheduled fulfillment time for a full refund.

10. Dispute Resolution Process

Wing Snob is committed to resolving all refund-related disputes in a fair, transparent, and timely manner. If you are not satisfied with the outcome of your initial refund request, you may escalate the matter through the following process:

10.1 Internal Escalation

If you believe your refund request was denied unfairly or that the resolution offered does not adequately address your concern, you may request an escalated review by contacting us at [email protected] with the subject line "Refund Escalation Request." Please include your original order number, a summary of the issue, and why you believe the initial decision was incorrect. Our management team will review your escalation within 5 business days and provide a final decision.

10.2 Chargeback and Payment Disputes

We encourage customers to contact us directly before initiating a chargeback through their bank or credit card company. Chargebacks initiated without first attempting resolution through Wing Snob may result in your account being flagged and future ordering privileges being restricted.

If you do initiate a chargeback, Wing Snob will respond to the dispute with all available documentation, including your order details, confirmation emails, and communication history.

10.3 Consumer Protection Agencies

If you believe your consumer rights have been violated, you have the right to file a complaint with the following agencies:

• Federal Trade Commission (FTC): reportfraud.ftc.gov
• Better Business Bureau (BBB): www.bbb.org
• Your state's Attorney General Consumer Protection Division

11. Changes to This Policy

Wing Snob reserves the right to modify or update this Refund Policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage customers to review this policy periodically. Continued use of our website and ordering services following any changes constitutes acceptance of the revised policy.

12. Contact Information for Refund Requests

For all refund requests, questions about this policy, or order-related concerns, please contact us using the information below. Our customer support team is here to help and will do our best to respond promptly and resolve your issue to your satisfaction.